Refund Policy

Currently free

Master Grid does not charge for any part of the Service at this time. There is nothing to refund because there is nothing to pay - every account, question, and feature described on this site is currently free to use.

If paid plans launch

If we introduce a paid plan or one-time purchase in the future, this policy will be updated in advance, and the following will apply unless a specific offer states otherwise:

Subscriptions may be cancelled at any time from Settings. Cancelling stops future billing but does not automatically refund the current billing period.

If you believe you were charged in error - for example, a duplicate charge or a charge after you cancelled - contact us and we will investigate and issue a refund where warranted.

We may, at our discretion, offer a refund within a limited window after a first-time purchase if the Service didn't work as described. This is evaluated case by case.

How to request one

Email mastergridsupport@gmail.com with your account email and, if applicable, the charge you're asking about. See our Contact page for more.

Changes to this policy

We may update this Refund Policy from time to time, particularly before introducing any paid features. If we make material changes, we will update the "Last updated" date above.